Payment Types
Your customers can pay in one go, in installments, or by subscription. When you set up a product, the Payment type field offers two choices, One-time payment and Subscription. Split payment (paying in installments) is an option of the one-time payment. Your choice determines how your customers pay on the order page.
Whatever the payment type, your customers pay by card, or with Apple Pay or Google Pay when their phone or browser offers it. PayPal isn't available for now.
One-time payment
Your customer pays a single fixed amount and gets permanent access. At $0, the product becomes free: your customers fill in a short form (name and email) to receive their access. See Lead magnet.
Subscription
Your customer pays on a recurring schedule. Next to the price, you choose the period: Week, Month or Year. Your customer fills in their card details once and completes the payment. From then on, they are billed automatically each period until they cancel.
For a weekly or monthly subscription, you can also turn on Offer a yearly plan and set a yearly price. The order page then shows two options under Your plan, each with its price, for example "$29 / month" and "$290 / year", with the savings shown on the yearly one. Your customer picks the one they prefer.
Free trial
If you turn on Offer free trial on a subscription product, a field appears where you type the length of the trial in days (up to 365), for example 7. Your customer goes through the same order page and enters their card details, but nothing is charged for the subscription at that point. They get immediate access to the product, and billing starts automatically once the trial period ends. If they add an order bump (an extra product offered on the order page, just before paying), that one is charged right away.
Managing subscriptions
Members can view and cancel their active subscriptions from their member area at any time. On your side, every payment, renewals included, appears on the Sales page of your dashboard.
Split payment
Your customer spreads the price over several monthly payments, for example 3 payments of $33 instead of $99 upfront. On the order page, under Your plan, they choose between the full price (One time payment) and the installments, shown as "3x $33" (Split payment). They fill in their card details once. The first payment is charged as soon as they order; the remaining payments are billed automatically every month, with nothing to do for you or your customer.
Setting up split payment
- When you create the product, or later in the Pricing card of its page, select One-time payment and enter the full price.
- Turn on Split payment.
- Choose the number of payments, from 2 to 6.
- Check the amount of each payment. TinyPages fills it in by dividing the price by the number of payments, and you can change it, for example to round it or to charge a little more for paying in installments.
Your customer pays this amount as many times as you chose. Just below the fields, TinyPages shows the total they will pay in the end. Payments are always monthly.
If a scheduled payment fails
If a scheduled payment fails (for example, a card is expired), Stripe (the service that collects your payments) automatically retries the charge, following the retry settings of your Stripe account. Meanwhile, when your customer logs into your member area, a red banner asks them to update their payment method. TinyPages doesn't email them about it, so you may want to reach out yourself.
If the payment still fails after the last retry, Stripe stops the remaining payments. TinyPages then removes your customer's access to the product and, by default, sends you an email to let you know. Subscription renewals work the same way. On the Sales page, each split payment sale shows how many payments have been made, for example 2/3.
What happens if a payment fails on the order page?
If a card is declined or the payment fails for any other reason, TinyPages shows an error message directly on the order page. Your customer can correct their details and try again without starting over or leaving the page.
Currency
All your products are sold in the currency you choose in Settings › Payment, under Currency: EUR, USD, GBP, CHF, CAD, AUD, BRL or THB. It applies to every product at once. If you change it, prices are not converted: a product at 97 € is then sold at $97, so check your amounts after switching.
What TinyPages handles for you
Everything happens automatically: Stripe collects the payment, TinyPages creates your customer's member account, records the purchase and gives them access. You can follow every purchase and payment on the Sales page of your dashboard.