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Subscription Management

Your members should never have to email you to know what they pay or to stop a subscription. The member portal gives them a clear view of their subscriptions, so you spend less time on billing questions and refund requests.

Where members find it​

In the member portal, members open their account menu and choose Subscription. A window lists every subscription they have with you, with the product name and the recurring price (for example $15/month).

What members can do​

  • Review their subscriptions. Each active subscription shows its recurring price.
  • Manage a card subscription. Subscriptions paid by card open their secure Stripe billing space, where they can update their card or cancel.
  • Cancel a PayPal subscription. After a confirmation step, the subscription stops renewing.

When a subscription is cancelled, the member keeps access to the product until the end of the period they already paid for. The window shows the exact date, and access is removed automatically after that.

Payment plans in several instalments are a purchase commitment, so they do not appear in this window and members cannot stop them from the portal. If a member asks to stop one, they will reach out to you directly.

You can view the status of all your subscribers (active, cancelled, past due) from your Stripe or PayPal dashboard at any time.