Subscription Management
Your members should never have to email you to know what they pay or to stop a subscription. The member area gives them a clear view of their subscriptions, so you spend less time on billing questions and refund requests.
Where members find their subscriptions
- On the home page of their member area, the member opens the My account menu at the top right.
- They choose Subscription. A window lists every subscription they have with you, with the product name and the recurring price (for example $15/month).
What members can do
- Review their subscriptions. Each subscription shows its recurring price, or Free trial while the trial is running.
- Manage a subscription. The button at the end of the row opens their secure Stripe billing space, where they can update their card or cancel.
- Resume a cancelled subscription. Until the paid period ends, a cancelled subscription stays in the list with a Cancelled label. From the same Stripe billing space, the member can restart it.
When a subscription is cancelled, the member keeps access to the product until the end of the period they already paid for. The window shows the exact date, and access is removed automatically after that.
If a renewal payment fails, a red banner appears at the top of the member area home page with an Update payment method button. It opens the Stripe billing space, so the member can fix their card and keep their access.
Payment plans in several installments are a purchase commitment, so they do not appear in this window and members cannot stop them from their member area. To stop one, a member has to contact you directly.
Your Stripe dashboard also shows the status of every subscription (active, cancelled, unpaid).